Grievance Policy

Grievance Redressal Policy

At Clinderma India, we are committed to delivering exceptional service and ensuring that our customers have a seamless experience. However, if you encounter any concerns or feel there is an area for improvement, please reach out to us through the channels listed below. Your satisfaction is our priority, and we are here to assist you.

Level 1: Customer Support

You can contact our customer service team via email at help@theclinderma.com. We aim to address your concerns or queries within 7 business days of receiving your email.

Level 2: Grievance Officer

If your issue remains unresolved or if you are dissatisfied with the response, you can escalate the matter to our Grievance Officer. Please email Jeetin Agrawal, our Grievance Officer, at help@theclinderma.com, including the details of your previous interaction. We will respond within 3 business days of receiving your email.

If you prefer to speak with us, you can contact us at  +91 9303032593, Monday to Friday, between 9 AM and 6 PM.

Dispute Resolution and Legal Jurisdiction

Clinderma India is owned and operated by Naase Healthcare Pvt. Ltd..

In the event of any dispute, we are committed to resolving matters amicably through settlement via arbitration, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration will be conducted in Pune, Maharashtra, India, and the language of arbitration will be English.

For any legal proceedings that cannot be resolved through arbitration, the jurisdiction will lie with the courts in Pune, Maharashtra, India.